What's the issue you're having? My interactions with them have always been painless, save for the one time that they send some replacement parts to a previous work address (but that was probably my bad in not updating it).
I ordered a new laptop, and instead of using the website I decided to speak with a rep in hopes that they would delay shipping it until a convenient week for me. Instead of getting exactly what I wanted (a laptop I bought /w/ my credit card) I ended up with a laptop, a printer, and financing. Now, I know I'm responsible for making my own decisions, but the terms weren't made entirely clear. I was told I had "one business day" to accept the financing agreement, which led me to assume that nothing would be shipped before the "one business day" had passed. Wrong. The printer I didn't want was shipped before I called to cancel it, so I had to refuse delivery on it. Now they're suggesting I should pay for it and take a refund from them sometime in the next couple of months. Um, not very happy about that. Meanwhile, the laptop itself shipped five days earlier than I wanted, so I'm not around to accept it. I'm not saying Dell sucks, but I'm frustrated and disappointed that the process has become so complicated. DHL, for their part, have been awesome, which helps.
You know, I hear folks complain about them from time to time, but I have to say, I have had amazingly good customer service from them. Moreso than just about any other company. I am sorry you are having different results.
Me, too. I've always really liked them in the past. AS long as the computer I get works well, though, I'll be forgiving of the frustration. (See details in my reply to kushderuh, above.
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dampscribbler) wrote2008-02-14 10:39 am
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